Quick answers about shopping, payment verification, order tracking, and business packages.
Open the public Order page, enter the receiver and delivery information, choose individual products, shades, business packages, or a combination, review the total, select a payment method, upload the payment receipt, and submit the order. A Veluné order reference is generated after successful submission.
Yes. The current order portal supports individual products, distributor/reseller packages, or both in one submission.
No customer account is required for the public order portal. Complete the requested customer, delivery, payment, and receipt information to submit an order.
The order portal displays the active BDO Bank Transfer, GCash, and Remittance details maintained by Veluné Beauty. Always follow the payment instructions displayed on the live order page.
The receipt and transaction/reference number allow the Veluné team to review the payment before the public order is converted into an approved Sales Order and stock is reserved.
No. Public submissions first enter payment verification. Inventory reservation occurs only after the order is verified and converted through the controlled order workflow.
Use the Track Order page and your Veluné order reference. The tracking page shows the status recorded in the order system.
Provide the receiver’s full name, working contact number, complete delivery address, and any useful delivery instructions or landmark in the Order Notes field.
Email velunebeautyandwellness@gmail.com or use the site-wide WhatsApp button. Keep your order reference and payment transaction number ready.
The Products and Order pages use the current approved Product Master pricing. Product information and prices shown on the live website should be used instead of older promotional artwork when they differ.
Yes. The current public catalogue supports the approved Lip Tint shade variants, and a shade selection is required when ordering Lip Tint directly.
Some products may be prepared in the catalogue but intentionally hidden or marked not orderable until their current price or selling status is approved.
The current Business Packages page presents Reseller, City Distributor, Provincial Distributor, and Regional Distributor options. Review the live package inclusions and current projected SRP table before ordering.
No. Projected SRP values are reference calculations based on current public selling prices. Actual results depend on operating costs, discounts, returns, taxes, delivery expenses, and unsold inventory.
Use the Contact page and select “Reseller / Distributor Inquiry,” or email velunebeautyandwellness@gmail.com.
General, product, website, and business inquiries can be sent to velunebeautyandwellness@gmail.com.
Yes. The floating WhatsApp button is available throughout the public website and currently uses +97433474454.
